What Information We Collect

When you enquire about or purchase a keepsake film, we may collect:

  • Your name and contact details (such as your email address)

  • Information you choose to share about your family, loved one, or pet

  • Photographs and videos you upload

  • Any custom titles, dates, or messages you request for your film

  • Payment and invoice information (processed through our payment provider)

At Strawberry Field Films, your privacy and trust are at the heart of everything we do. We understand that the photographs and videos you share represent some of life's most personal moments, and we treat them with the care and respect they deserve.

Privacy Policy

How We Use Your Information

We use your information only to:

  • Communicate with you about your enquiry or order

  • Create and deliver your keepsake film

  • Provide customer support

  • Meet our legal and accounting obligations

We never sell your personal information or use your photos or videos for advertising or AI training.

Storage and Security

Files are stored securely while your project is being completed.

Your original media will normally be deleted 90 days after delivery of your finished film unless you request earlier deletion.

We encourage you to keep your own backup copies of all original media and your completed film.

Third Party Services

To provide our services, we may use trusted providers including:

  • Google Drive (secure file uploads)

  • Squarespace (website and enquiries)

  • Our payment processor

  • Licensed music providers

These providers may temporarily process information necessary to deliver your keepsake.

Your Photos and Videos

You retain full ownership of all media you provide.

Your files are viewed only as necessary to create your keepsake film.

We will never use your photographs, videos, names, or finished film on our website, social media, portfolio, or in promotional material without your explicit permission.

Our default position is:

Private by default. Shared only with permission.

Your Rights

You may request to:

  • access your personal information

  • correct inaccurate information

  • request deletion of your personal information (where legally permitted)

To do so, please contact: hello@strawberryfieldfilms.com

Changes to This Policy

We may occasionally update this Privacy Policy. The most recent version will always appear on this page.

Last updated: August 2026