FAQ — Strawberry Field Films

Your Questions, Answered.

Every story is different. If you're not sure which keepsake film is the best fit, we'd be happy to help you choose.
No.
Every keepsake is carefully edited by hand, using your own photographs and videos. While we use professional editing software, every decision — from selecting meaningful moments to pacing, music, and storytelling —i s made by a real person.
We believe your memories deserve thoughtful human care, not automated editing.
Not at all. Some families have hundreds of short clips, while others have just a handful of favourite moments. We'll work with whatever you have and let you know if we think another package would suit your collection better.
Absolutely. Most films include a combination of both, creating a natural balance between still moments and moving memories.
Yes, absolutely, for both First Birthday Films and Memorial Films. We'll provide a shared upload link so family members can contribute their favourite memories. To keep the process simple, we'll ask you to nominate one primary contact for the project.

Once your booking is confirmed, we'll send easy step-by-step instructions explaining how to upload your memories through a secure online folder.
No. While we recommend using the small "Heart of the Story" folder for your absolute favourite moments, there's no need to organize everything perfectly. We’ll provide designated folders when you upload and we'll take care of the storytelling from there!
Just let us know before uploading. We're always happy to recommend the best option or arrange additional media if needed.
Should you require additional media reviewed, add an additional 100 photos and videos can be added for $75 CAD or an additional 250 photos and videos can be added for $150.
Yes. We happily work with both. Your finished keepsake film is created in a timeless widescreen format, carefully blending footage from different devices and orientations.
Your memories are exactly that—yours.
Your photos and videos are uploaded securely and are only accessed for the purpose of creating your keepsake film. They are never shared publicly, never used to train AI, and will never be featured in our portfolio or social media without your explicit permission.
Once your film has been delivered, your original files will be securely deleted after 90 days, giving you plenty of time to download your keepsake while ensuring your memories aren't stored indefinitely.

We'll carefully select licensed music that suits the tone of your film. If you have a particular style or feeling in mind, you're very welcome to let us know.
Yes. Every package includes one round of revisions so you can request small adjustments before your keepsake is finalized.
Turnaround times vary depending on the package. You'll find the estimated timeframe on each package page, and we'll keep you updated throughout the process.
If you are interested in a Memorial Film and the service is only a few days away, our Priority Tribute is designed for exactly these situations. If you're working to a tight timeline, please get in touch as soon as possible and we'll do everything we can to help.
Your keepsake will be delivered digitally in high resolution, ready to enjoy on TVs, computers and mobile devices. Where included, you'll also receive a short, vertical version perfect for sharing on your socials.